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Frequently Asked Questions

Frequently Asked Questions

Get answers to some of the more common questions we're asked.


Videos and Training

View product and service videos to outline functionality and how to use the features.

Reset Account

User Account Reset Service

You can reset your account if it's locked or you forget your password.

support computer

Windows and IE Browser Settings, and User Services


Note: if you are expecting an email from us, please check your "Junk" email folder. Some users have noted that emails from us (emailaddress @ are going to their Junk email folder. If that is happening, change your Outlook settings (in the Action menu for Junk Email) to "Add Sender's Domain to Safe Senders List". 

Municipal GeoPortal is a service offered by Infrastructure Ontario and SKE Inc. footer