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Client Service / Activity Tracking Solution

 
 

IO-STSManage client service requests and service centre operations effort, resource allocations and costs.

The Client Service / Activity Tracking Solution along with its feedback mechanisms, reports, and transparency help ensure your clients can easily request services and support and are satisfied with the response and service you've provided.

The Client Service / Activity Tracking System can be easily modified to meet the needs of each organization's help desk or support services. Software support, consultant management, facility management or virtually any other business can be supported.

It integrates with GeoViewer, DataViewer, and DocumentViewer. As a result, the system is easy to manipulate and implement in each organization.

GeoViewer's map-based view on your clients, the assets being managed and their requests provide a powerful new way of seeing what's happening where, and are a unique advantage over other activity tracking solutions.

PHAI-ATSCommon functionality includes:

  1. Service Requests. (Clients register a request for service / support using an online form. Also includes request status reporting so that the client can see the status of their request, and a satisfaction questionnaire they can use once their request is completed).
  2. Task Management. (Includes task definition based on the service request, personnel assignment, reporting, task and service completion, and the management and tracking dashboard)
  3. Resource Management (Track and manage expenses, invoices, POs, vendors, and payments.)
  4. Product Management (Define and assign common products / services associated with requests, and manage associated documents, photos, etc.)
  5. Administration (Manage user accounts, access, and the system's parameters and data field values.)

Advantages:

  • Nothing to install and no software to manage. This is a SaaS solution, your software is in the "cloud"!
  • Available 24/7 from anywhere with Internet.
  • Scalable for any size organization.
  • Rapid installation and modification to meet your business needs.
  • Generic reporting with the GeoPortal tools.
  • Easy to learn and use.
  • Highly affordable.

Technical Details:

  • The system supports multiple "roles" including service requestor, the service manager, the resources assigned to undertake the task, vendors, and administrator.
  • Security: users only see the data and functionality they are permitted to see.
 
 
Municipal GeoPortal is a service offered by Infrastructure Ontario and SKE Inc. footer